FAQ

If you have other questions please email us at inquiries@renderloyalty.com.

PRINTS

Render Loyalty was created by photographer KT Merry to share artwork dedicated to protecting and preserving vanishing species on earth. Based on the philosophy that we are all loyal to many things in our lives—family, friends, morals and ideas—KT challenges us to consider our loyalty to the fellow creatures that we share our planet with, many of whom are going extinct right before our eyes. Through documented stories and fine art photography, Render Loyalty is a place to celebrate, support and cultivate awareness for conservation by bringing photographic art of threatened species into your home.

20% of the retail price of your fine art print purchase is donated directly to our conservation partner where the image was taken. We also offer a 40" x 52" first-edition print of each image with 60% of the retail print price donated to the respective conservation partner. 

Our current conservation partners are the Sheldrick Wildlife Trust, Lewa Wildlife Conservancy and Ol Pejeta Conservancy.

Our mission is to provide financial support to the organizations that are truly leading the way in protecting threatened wildlife. We work tirelessly to research and find the best partners so that your purchase makes a substantial difference to the animals you love. Each of our conservation partners lives up to our values of impact, transparency and leadership in the field of conservation.

We’d love to hear more about the conservancy you care most about. Send us an email with the organization’s name, website and why they’re important to you and we’ll be happy to look into the opportunities that might exist. Please email inquiries@renderloyalty.com.

Thanks for your interest in Render Loyalty’s Exhibitions. Please view our homepage to see where we’re showcasing our next exhibition.

We’d love to consider partnering and showcasing the remarkable conservancies we work with at Render Loyalty. Please reach out to us at inquiries@renderloyalty.com so we can discuss if the partnership might be a great fit for both of us!

A limited edition is a limited run of artwork that KT Merry has numbered and signed, which means this is a rare, collectible piece of art. KT Merry signs and numbers all limited edition prints (on the bottom right side of the print, just below the image) and each comes with a signed and numbered Certificate of Authenticity. We currently offer two print sizes per image as limited editions (31” x 40" and 40” x 52"). Once an edition sells out, it is closed forever and will no longer be available.

Each print is signed by KT Merry (on the bottom right side of the print, just below the image) and is presented with a Certificate of Authenticity. If the image is Limited Edition, it also comes with a series number.

We are happy to offer custom framing for all of the artwork at an additional fee. There are two framing finishes for you to choose from, which can be found on each product page.

We offer multiple sizes to fit your space and encourage you to measure your space carefully. We have provided dimensions for the artwork based upon the image size, paper size and frame size.

View Size Chart

ORDERS

Due to the custom nature of our artwork, all sales are final. We have a non-returnable and non-refundable policy. However, if you received the wrong order or your order was damaged in transit, please contact us directly at customercare@renderloyalty.com.

Your shipment date is determined by the type (unframed or framed) and the size of the artwork ordered.

All unframed prints will ship within 10 to 12 business days from the date ordered via FedEx Ground.

For all framed orders, please allow 2 to 3 weeks from your order date until shipment. Delivery speed varies for international shipping. Please email us for international shipping quotes.

For all products, please see the individual product page on our website for more shipping information.  

If you would like to request special or rushed delivery, please email us at customercare@renderloyalty.com.

We are happy to ship unframed prints internationally. Please contact us directly at customercare@renderloyalty.com to request a formal quote for shipping to your international destination. At this time we are not able to offer international shipping for framed prints.

Due to the high value of the artwork, we require that all prints are signed for upon delivery.

Each order arrives with everything you need to hang it immediately. You will receive protective paperback finish, wall bumpers, hanging hardware, nails and hanging and care instructions.

In the unlikely event your package is lost in transit, please contact FedEx to report the issue and then contact us at customercare@renderloyalty.com.

We ship our prints in custom reinforced cardboard boxes with bumpers enclosing and protecting them. Great care is taken to ensure that all prints travel safely.

You can easily track the status of your order by logging into www.renderloyalty.com and clicking on “order status.” You must have your order number readily available to do so.

Unframed print orders shipping within the continental United States is a flat fee of $15.

All framed order shipments, regardless of size, are a flat fee of $25.

If you have questions about unique shipping situations, contact us at customercare@renderloyalty.com so we can assist.

If you made an error or need to make any changes to your shipping address, email or payment information, please contact us immediately so we can assist. You can reach us at customercare@renderloyalty.com.

OTHER

Most often, customers encounter issues using their credit card because they have entered a name and/or address that does not match the billing name and address on file for the card. Please review your order to ensure this information matches. If not, let us know and we’ll be happy to look into it further. You can reach us at customercare@renderloyalty.com.

We do not include a price or an invoice with any of our shipments. If you would like to include a handwritten note in your order, please email your order number and message to customercare@renderloyalty.com.

We offer digital gift cards, found here in our online Shop. If you don’t see the gift card amount you’re looking for, please email customercare@renderloyalty.com to order a custom amount.

If you are a designer looking to incorporate our work into your designs, please contact us directly at inquiries@renderloyalty.com to set up a trade account.

Absolutely. We love to collaborate and look forward to hearing more about your idea and/or project. Please email us at kt@renderloyalty.com for more information.

In order to maintain the level of quality and integrity we wish for the art to represent, we do not license our images for others to print.

We’re flattered that you like the artwork, however all rights to all the images on this site are reserved by KT Merry and are protected by U.S. and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without KT Merry's prior written consent.

Email us at inquiries@renderloyalty.com. We are available to answer your questions Monday through Friday. We aim to reply to all emails within 24 hours.